Contact Us

Have a question about an order, a product, or need a COA? We're here to help.

Email Support

support@synthetixlabs.com
We respond within 1 business day, Monday–Friday.

Payment Information

We accept the following manual payment methods. Payment details are provided at checkout after your order is placed.

  • Cryptocurrency (BTC, ETH, USDC) — Wallet addresses provided at checkout. Use code CRYPTO10 for 10% off.
  • Zelle — Send to the email address provided at checkout.
  • Cash App — Send to the $cashtag provided at checkout.
  • Bank Transfer (ACH) — Account details provided at checkout.

Please send payment within 24 hours of placing your order. Orders with unpaid status after 24 hours may be cancelled.

Order Inquiries

When contacting us about an order, please include your order number and the email address used at checkout. This helps us locate your order quickly and respond faster.

COA Requests

To request a Certificate of Analysis for your order, email us with your order number and product name. We will send the corresponding Janoshik batch COA within 1 business day.

Synthetix Labs products are for research use only. We are not able to provide medical advice or dosing guidance.