Frequently Asked Questions

Ordering

How do I place an order?

Browse our catalog, add items to your cart, and proceed to checkout. At checkout, select your preferred payment method (Crypto, Zelle, Cash App, or Bank Transfer) and follow the instructions provided.

Do you require an account to order?

No account is required. You can check out as a guest. However, creating an account allows you to track orders and view order history.

Can I modify or cancel my order?

Orders can be modified or cancelled within 1 hour of placement. Contact us immediately at support@synthetixlabs.com if you need to make changes.

Payment

What payment methods do you accept?

We accept the following manual payment methods:

  • Cryptocurrency — Bitcoin (BTC), Ethereum (ETH), USDC. Wallet addresses provided at checkout.
  • Zelle — Send to the email provided at checkout.
  • Cash App — Send to the $cashtag provided at checkout.
  • Bank Transfer (ACH) — Account details provided at checkout.

Is there a discount for paying with crypto?

Yes — use code CRYPTO10 at checkout for 10% off when paying with cryptocurrency.

When do I send payment?

After placing your order, you will receive an order confirmation with payment instructions. Please send payment within 24 hours to avoid order cancellation.

Shipping

Where do you ship from?

All orders ship from within the United States.

How long does shipping take?

Orders are processed and shipped within 1–2 business days of payment confirmation. Domestic delivery typically takes 2–5 business days depending on your location.

Do you ship internationally?

At this time we ship within the United States only. International shipping may be available in the future.

Products & Research

What does "Research Use Only" mean?

All products sold by Synthetix Labs are intended strictly for in vitro (laboratory) research purposes. They are not intended for human or veterinary use, consumption, or therapeutic application. By purchasing, you confirm that you are a qualified researcher and will use the compounds in a controlled laboratory setting in compliance with all applicable laws.

Are your products tested for purity?

Yes. Every batch is independently tested by Janoshik Analytical, a third-party laboratory. Certificates of Analysis (COA) are available on our Lab Results page and upon request.

How should peptides be stored?

Lyophilized peptides should be stored at −20°C (freezer) and kept away from light and moisture. Once reconstituted, store at 4°C (refrigerator) and use within 30 days. For research purposes only.

What is the shelf life of your products?

Lyophilized peptides stored properly at −20°C are stable for 24+ months. Reconstituted solutions should be used within 30 days.

Returns & Refunds

What is your return policy?

Due to the nature of research compounds, all sales are final. We do not accept returns. If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos and your order number and we will make it right.

Contact

How do I reach support?

Email us at support@synthetixlabs.com. We respond within 1 business day, Monday–Friday.