Privacy Policy
Effective Date: July 7, 2026 • Last Updated: July 7, 2026
1. Introduction
This Privacy Policy explains how Synthetix Labs (“Synthetix Labs,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit or make a purchase from synthetixlabs.com (the “Site”). By using the Site, you agree to this Privacy Policy, which is incorporated into our Terms of Service.
2. Information We Collect
● Information you provide: your name, billing and shipping address, email address, phone number (if provided), and order details. Payment card details are collected and processed by our third-party payment processor; we do not store full payment card numbers.
● Information collected automatically: device and browser type, IP address, pages viewed, referring URLs, and similar usage data collected through cookies and comparable technologies.
● Information from third parties: our e-commerce platform, payment processors, shipping carriers, and analytics providers.
3. How We Use Your Information
● To process, fulfill, and ship your orders and communicate with you about them;
● To provide customer support and respond to your inquiries;
● To operate, maintain, secure, and improve the Site;
● To send marketing or promotional messages where permitted, which you may opt out of at any time;
● To detect, prevent, and address fraud, misuse, and security issues, and to comply with legal obligations; and
● To enforce our Terms of Service and protect our rights and the rights of others.
4. How We Share Your Information
● Service providers: our e-commerce and hosting platform, payment processors, shipping carriers, email and marketing tools, and analytics providers, who process information on our behalf.
● Legal and safety: where required by law, subpoena, or legal process, or to protect our rights, property, or safety, or that of others.
● Business transfers: in connection with a merger, acquisition, financing, or sale of assets.
● We do not sell your personal information for money. To the extent certain sharing (for example, through analytics or advertising cookies) is considered a “sale” or “sharing” under California law, you may opt out as described in Section 7.
5. Cookies and Tracking Technologies
We use cookies and similar technologies for Site functionality, analytics, and, where applicable, advertising. You can control cookies through your browser settings; disabling some cookies may affect Site functionality.
6. Data Retention and Security
● We retain personal information for as long as needed to fulfill the purposes described in this Policy, including retaining order records for legal, tax, and accounting purposes, unless a longer retention period is required by law.
● We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your California Privacy Rights
Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), California residents may have the right to: know what personal information we collect and how it is used and shared; access or obtain a copy of their personal information; request deletion or correction of their personal information; and opt out of the “sale” or “sharing” of personal information. We will not discriminate against you for exercising these rights. To exercise them, contact us at support@synthetixslabs.com. We may need to verify your identity before responding.
8. Marketing Choices
You may opt out of marketing emails at any time by using the unsubscribe link in any message or by contacting us. We will still send transactional messages relating to your orders.
9. Children’s Privacy
The Site is intended for adults 18 and older and is not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us personal information, contact us and we will delete it.
10. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review the privacy policies of any site you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time by posting a revised version on the Site with a new effective date. Your continued use of the Site after changes take effect constitutes acceptance.
12. Contact Us
Synthetix Labs — Email: support@synthetixlabs.com.