Shipping & Returns

Effective Date: July 7, 2026 • Last Updated: July 7, 2026

1. Order Processing

Orders are typically processed within 1–2 business days after payment clears. Orders are not shipped or processed on weekends or holidays. We may require additional verification before processing and may refuse or cancel any order at our discretion.

2. Shipping Destinations

We ship within the United States only. We do not ship internationally. You are responsible for providing a complete, accurate shipping address; we are not responsible for delays or losses caused by incorrect or incomplete address information.

3. Shipping Methods, Costs, and Delivery Times

Available shipping methods and costs are displayed at checkout. Delivery time estimates are provided by the carrier and are not guaranteed. We are not responsible for carrier delays once a package has been handed to the carrier.

4. Risk of Loss

Title and risk of loss pass to you upon our delivery of the products to the carrier. Once a package is in the carrier’s possession, responsibility for its safe delivery rests with the carrier.

5. Tracking

A tracking number is provided when your order ships. Please use it to monitor delivery and to coordinate with the carrier if needed.

6. Lost, Delayed, or Undeliverable Packages

● For packages marked delivered but not received, or lost in transit, please contact the carrier first; we will assist where we can but are not liable for carrier errors after risk of loss has passed.

● Packages returned to us as undeliverable or refused may be reshipped at your expense, or refunded less shipping and handling, at our discretion.

7. Damaged or Incorrect Items

If your order arrives damaged or defective, or an incorrect item was shipped, contact us at support@synthetixslabs.com within 3 days of delivery with your order number and photographs. Approved claims are resolved by replacement or refund at our sole discretion, on a case-by-case basis.

8. Returns and Refunds

● Due to the nature of the products, all sales are final and we do not accept returns.

● Refunds or replacements are provided only for qualifying damaged, defective, or incorrect items as described above, and are issued to the original payment method within a reasonable time after approval.

● No refund or replacement is available for products that have been opened, used, mishandled, improperly stored, or used in any manner inconsistent with our Terms of Service.

9. Contact

Questions about shipping or returns may be directed to support@synthetixslabs.com.